Terms of service

Terms & Conditions

Last updated: 20th August 2026

Welcome to Zoomie Crew. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing our site or placing an order, you agree to be bound by the terms outlined below.

1. About Us Zoomie Crew is an online pet accessories and toy store operated from Canada. We're cat parents ourselves, and everything we carry is chosen with real pet owners in mind.

2. Eligibility By using this website, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction). We reserve the right to refuse service to anyone who does not meet this requirement.

3. Products and Use All products sold by Zoomie Crew are intended for personal, lawful use only. Product descriptions and images are provided for informational purposes and may vary slightly from the actual product. You are responsible for reading product details, care instructions, and any warnings provided before use.

4. Orders and Payment

  • All prices are listed in CAD unless otherwise stated.
  • Payment must be completed at checkout using our approved payment methods.
  • We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or pricing errors.

Once an order is placed, you will receive an order confirmation by email. This confirmation does not guarantee acceptance of the order.

5. Shipping and Delivery Shipping times are estimates and not guaranteed. Zoomie Crew is not responsible for delays caused by carriers, customs, or factors beyond our control. Customers are responsible for providing accurate shipping information. We are not liable for lost or delayed shipments due to incorrect details.

6. Returns and Refunds Please refer to our Returns & Refunds Policy for full details on eligibility and process.

7. Intellectual Property All content on this website — including text, images, logos, and design elements — is the property of Zoomie Crew and may not be copied, reproduced, or distributed without prior written permission.

8. Limitation of Liability Zoomie Crew shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Use of our products is at your own discretion and risk.

9. Privacy Your use of our website is also governed by our Privacy Policy, which outlines how we collect and protect your personal information.

10. Governing Law These Terms & Conditions are governed by and construed in accordance with the laws of Canada, without regard to conflict of law principles.

11. Changes to These Terms We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page.

12. Contact Information For questions regarding these Terms & Conditions, please contact us:

Email: zoomiecrewstore@gmail.com

Zoomie Crew — because your cats deserve the best.