Refund policy
Last updated: 20th July 2026
At Zoomie Crew, we are committed to providing high-quality products while respecting your privacy and discretion. Due to the personal nature of some of our products, returns are subject to the conditions outlined below.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason. To exercise this right, contact us at zoomiecrewstore@gmail.com with your order number before the 14-day window expires, or initiate a return directly from your account.
Return shipping: A fee of $10 applies to returns under this policy.
Refunds: Once we receive your returned item, we will process your refund within 14 days to your original payment method.
Exception: The right of withdrawal does not apply to sealed goods not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery. This includes opened intimate products.
1. Eligibility for Returns
Products are eligible for return only if they are:
- Damaged upon arrival
- Defective or not functioning as intended
- Returned within 14 days of delivery by EU customers exercising their right of withdrawal (unopened/sealed items only)
To request a return, contact us within 14 days of delivery with your order number and, where applicable, photos clearly showing the issue.
Products that have been opened, used, or are intimate in nature (e.g., personal toys, lingerie) cannot be returned for hygiene reasons, except where required by law.
2. Return Process
Contact our support team via zoomiecrewstore@gmail.com with your order number and, where applicable, evidence of damage or defect. Our team will review your request and provide instructions if the return is approved. Approved returns must be shipped back in the original packaging or equivalent protective packaging.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to the original payment method. EU customers will receive their refund within 14 days of us receiving the returned item. All other customers should allow up to 30 business days for processing.
4. Exchanges
Zoomie Crew does not offer direct exchanges. If you wish to replace an item, please place a new order after your return has been approved.
5. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or damaged product. A $10 return shipping fee applies to EU withdrawal returns. Original shipping fees are non-refundable.
6. Contact Us
Email: zoomiecrewstore@gmail.com
Zoomie Crew — discretion, care, and elevated standards, always.